Terms and Conditions - Martyn's Law Compliance Pack

These terms and conditions (the "Terms") apply to your access to and use of our website at https://bridgepacks.lionbridgepr.com (the "Website") and to your purchase and use of the Compliance Pack and any Generated Documents. They set out the basis on which we sell the Compliance Pack to you.

The Compliance Pack is offered and sold only to schools, academy trusts and other education providers acting in the course of a business or profession. It is not offered to, and must not be purchased by, consumers. By placing an order you confirm that you are acting for the purposes of a business and not as a consumer, and you acknowledge that consumer rights (including any consumer right to cancel or to a statutory cooling-off period) do not apply to your purchase.

By ticking the box to accept these Terms, completing the checkout process, or accessing or using the Compliance Pack, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a School, you warrant that you are authorised to bind that School and that references to "you" and "your" are to the School.

We may update these Terms from time to time by posting the revised version on the Website. The version of the Terms in force when you place an order will govern that order.

The Compliance Pack is a document-generation tool that produces tailored draft documents to support schools preparing for their responsibilities under the Terrorism (Protection of Premises) Act 2025. It is not software, a software licence, or a SaaS product, and it is not a certification, accreditation or compliance assessment.

The Compliance Pack works as follows:

1. you complete an online questionnaire (the "Questionnaire") with information about your School, its premises and its staff;
2. our system, which uses artificial intelligence and our own internal content, uses your answers to generate a set of tailored documents (the "Generated Documents"), which may include draft evacuation, lockdown and staff communication procedures and similar documents; and
3. following payment, the Generated Documents are made available to you as downloadable files (typically in Microsoft Word format).

You acknowledge that the Generated Documents are produced automatically using artificial intelligence applied to the information you supply through the Questionnaire and to our internal content. The output depends on the accuracy and completeness of the information you provide, and automated generation may produce errors, omissions or content that is not suitable for your circumstances. You are responsible for reviewing all Generated Documents before use.

The Compliance Pack and the Generated Documents are provided for general guidance and drafting-support purposes only. They are templates and starting points that you must review, adapt and complete to reflect your School's actual circumstances.

We do not warrant, represent or guarantee that:

1. the Compliance Pack or any Generated Documents will make your School compliant with, satisfy, or evidence compliance with the Terrorism (Protection of Premises) Act 2025 or any related regulations, statutory guidance or requirements;
2. the Generated Documents are complete, accurate or sufficient for your School's needs beyond reflecting the information you provided; or
3. using the Compliance Pack will discharge any legal, regulatory or statutory obligation that applies to your School.

We do not provide legal, security, regulatory or compliance advice, and nothing in the Compliance Pack or the Generated Documents constitutes such advice. We do not assess, confirm or certify whether your School or its premises meet any statutory or regulatory requirement. If you need advice on regulatory interpretation, statutory compliance or security obligations, you should consult a suitably qualified specialist.

Having the Generated Documents is only one part of preparing for your responsibilities. You remain solely responsible for:

1. understanding the obligations that apply to your School and premises;
2. reviewing, adapting and completing the Generated Documents so that they are accurate and appropriate for your School;
3. implementing the procedures set out in the Generated Documents in practice; and
4. training your staff and testing your arrangements on an ongoing basis.

The Compliance Pack is not endorsed, approved or accredited by the UK Government, the Department for Education, any regulator or any public authority. Any reference to legislation or guidance is for context only.

You may need to create an account to purchase and access the Compliance Pack. You must provide accurate, current and complete information when creating your account and keep that information up to date.

You are responsible for keeping your login credentials confidential and for all activity carried out under your account. You must notify us promptly if you become aware of any unauthorised use of your account. We are not liable for any loss arising from your failure to keep your credentials secure.

We may suspend or terminate your account, and your access to the Compliance Pack, if you breach these Terms, if we reasonably suspect misuse, or if required to protect the security or integrity of the Website.

You place an order by completing the Questionnaire and following the on-screen checkout process. Your order is an offer to purchase the Compliance Pack on these Terms.

A binding contract is formed when we accept your order, which we do by confirming your order and making the Generated Documents available to you. We may decline any order at our discretion, in which case we will not charge you or will refund any amount already taken.

The price for the Compliance Pack is as displayed at checkout at the time of your order. Unless otherwise stated, the price is a one-off charge that includes access to the Compliance Pack, and up to twelve regenerations of the Generated Documents, for a period of 12 months from the date of your order (the "Access Period"). Following the Access Period, you may purchase an optional refresh at the price displayed at checkout at that time to extend your Access Period and regenerations. If you do not purchase a refresh, you keep the Generated Documents already produced but will not be able to generate further documents.

You are responsible for the accuracy and completeness of the information you provide through the Questionnaire. The Generated Documents are produced on the basis of that information, and we are not responsible for any error or deficiency in the Generated Documents that results from inaccurate, incomplete or misleading information you provide.

1. Payments are processed securely by our third party payment provider, Stripe. By providing your payment details you authorise us (through Stripe) to charge the applicable price and any VAT.
2. Your use of Stripe is subject to Stripe's own terms (https://stripe.com/gb/legal/consumer) and privacy policy (https://stripe.com/gb/privacy).

Payment is taken at checkout, before the Generated Documents are made available to you. We do not release the Generated Documents until payment has been received in full.

All prices are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate. Our VAT number is GB926613715.

If a payment fails or is reversed, we may suspend or withdraw your access to the Compliance Pack and the Generated Documents until the amount owing is paid.

The Compliance Pack consists of digital content only. There are no physical goods and no shipping. Following completion of the Questionnaire and receipt of payment, the Generated Documents are made available to you electronically for download.

You are responsible for downloading and retaining your own copy of the Generated Documents. Online access to the Compliance Pack is offered on an "as available" basis for your Access Period as set out in the Price clause above, and continued access beyond your Access Period is not guaranteed unless you purchase a refresh.

The Generated Documents are digital content produced and made available to you on demand and specifically tailored to the information you provide. You acknowledge and agree that, once you place your order and the Generated Documents are made available, the supply has begun and been completed.

All sales are final. We do not offer refunds, exchanges or credits once you have placed your order, including where you change your mind, no longer need the Compliance Pack, or consider that the Generated Documents do not meet a compliance requirement (which we do not warrant they will). This does not affect any right or remedy that cannot lawfully be excluded.

We warrant only that the Generated Documents will substantially reflect the information you provide through the Questionnaire at the time of generation. This is the sole warranty we give in respect of the Generated Documents.

Except for the limited warranty above, and to the fullest extent permitted by law, we exclude:

1. any warranty that the Compliance Pack or the Generated Documents are fit for any particular purpose or achieve, or evidence, compliance with any legislation, regulation or guidance;
2. any warranty as to the accuracy, completeness, quality or sufficiency of the Generated Documents beyond reflecting your inputs; and
3. all conditions, warranties, representations and other terms that would otherwise be implied by statute, common law or otherwise.

The Compliance Pack and the Generated Documents are provided on an "as is" and "as available" basis. It is your responsibility to review the Generated Documents and satisfy yourself that they are suitable before relying on or implementing them.

We (or our licensors) own all intellectual property rights in the Compliance Pack, the Questionnaire, our document-generation system, our templates and all underlying content. Nothing in these Terms transfers any of those rights to you.

On payment in full, we grant you a non-exclusive, non-transferable, royalty-free licence to use, adapt and reproduce the Generated Documents generated for your School (the "Output Licence") solely for your School's own internal purposes in connection with its preparations under the Terrorism (Protection of Premises) Act 2025.

Except as permitted by the Output Licence, you must not:

1. resell, sub-licence, distribute, publish or otherwise make the Compliance Pack or the Generated Documents available to any third party (other than your own staff and advisers on a need-to-know basis);
2. use the Compliance Pack or the Generated Documents to provide a competing service or for the benefit of any other organisation; or
3. copy, reverse engineer, decompile or attempt to derive the source content, structure or logic of the Questionnaire, our templates or our generation system.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the clause above, and to the fullest extent permitted by law, we are not liable for:

1. any indirect, consequential or special loss, or any loss of profit, revenue, business, goodwill or anticipated savings;
2. any loss, penalty, enforcement action or liability arising from your failure to comply with the Terrorism (Protection of Premises) Act 2025 or any other legislation, regulation or guidance;
3. any loss arising from your review, adaptation, implementation of, reliance on or failure to implement the Generated Documents, or from your training (or failure to train) of staff; or
4. any loss arising from inaccurate, incomplete or misleading information you provide through the Questionnaire.

Subject to the clause dealing with liabilities we do not exclude, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you for the Compliance Pack giving rise to the claim.

We process personal data in accordance with our privacy policy, available at https://lionbridgepr.com/privacy-policy, and with applicable data protection law. The Questionnaire collects information such as the names and roles of certain staff (for example security or safety leads), pupil numbers and facility details such as evacuation assembly points. We do not collect pupil names.

The parties acknowledge that, for the purposes of Data Protection Laws, you are the controller and we are the processor in respect of any personal data submitted to, uploaded to, or otherwise provided through the Website by you or on your behalf by your authorised users.

We shall process personal data only on the documented instructions of you, including as set out in this clause, unless required to do so by applicable law. Where we are required by law to process personal data other than in accordance with your instructions, we shall inform you of that legal requirement before processing, unless prohibited by law.

We shall process personal data only to the extent necessary to provide the Generated Documents under these Terms, including enabling you and its authorised users to submit information, order, generate, manage and access documents through the Website, and to provide related support, maintenance, security and administrative services.

You are responsible for ensuring that you are permitted to provide any personal data you submit and for informing relevant individuals as required by data protection law, including obtaining such consents as required to permit our processing of the personal data as contemplated by these Terms.

The parties agree that:

1. the subject matter of the processing is the provision of the Website and related document generation services;
2. the duration of the processing is solely as required to provide the Generated Documents and any period required for deletion or return of personal data after this time;
3. the nature and purpose of the processing is the hosting, storage, access, use, transmission, retrieval, generation and management of personal data for the purpose of providing the Generated Documents;
4. the types of personal data may include names, contact details, role or job title, school-related information and any other personal data submitted by or on behalf of you through the Website;
5. the categories of data subjects may include your staff, school representatives, authorised users and other individuals whose personal data is submitted to the Website by or on your behalf; and
6. the processing operations include collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, restriction, erasure and destruction, as necessary to provide the Generated Documents.

We shall ensure that all personnel authorised to process personal data are subject to appropriate obligations of confidentiality.

We shall implement and maintain appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure, having regard to the state of the art, the costs of implementation, the nature, scope, context and purposes of processing, and the risk to individuals.

You authorise us to appoint sub-processors to assist in providing the Website and Generated Documents to you, provided that we:

1. enter into a written agreement with each sub-processor imposing data protection obligations that are no less protective than those set out in this clause;
2. remains liable to you for the acts and omissions of our sub-processors; and
3. inform you of any intended changes concerning the addition or replacement of sub-processors, giving you an opportunity to object on reasonable data protection grounds.

Taking into account the nature of the processing and the information available to us, we shall (at your cost) provide reasonable assistance to you in complying with your obligations under Data Protection Laws, including obligations relating to:

1. data subject rights requests;
2. security of processing;
3. personal data breaches;
4. data protection impact assessments; and
5. prior consultation with the Information Commissioner's Office or other supervisory authority, where required.

We shall promptly notify you if we receive a request from a data subject relating to personal data processed on your behalf. We shall not respond to the request except on your documented instructions or as required by law.

We shall notify you without undue delay after becoming aware of a personal data breach affecting personal data processed on your behalf. We shall provide reasonable information and assistance to enable you to meet any applicable breach notification obligations.

On termination or expiry of this Agreement, or on your written request, we shall delete all personal data processed on your behalf unless we are required by applicable law to retain it.

We shall make available to you all information reasonably necessary to demonstrate compliance with this clause and shall allow for and contribute to reasonable audits or inspections, subject to reasonable notice, confidentiality obligations and measures to protect our systems, security and other customers' data.

We shall not transfer personal data outside the United Kingdom unless the transfer is made in accordance with Data Protection Laws, including by implementing appropriate safeguards where required.

You acknowledge that the information you submit through the Questionnaire is processed by automated and artificial intelligence systems in order to generate the Generated Documents and such processing is permitted under this clause.

These Terms apply from the time you accept them and continue for as long as you hold an account with us or use the Compliance Pack or the Generated Documents.

We may suspend your access or terminate these Terms with immediate effect if you materially breach them, including by breaching the Output Licence or the restrictions on use.

On termination for your breach, the Output Licence ends and you must stop using and delete the Compliance Pack materials, though you may retain Generated Documents already implemented into your School's live procedures. Any provision intended to survive termination, including those dealing with intellectual property, disclaimers, no refunds and limitation of liability, continues to apply.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

These Terms constitute the entire agreement between you and us in relation to their subject matter and supersede any prior arrangement, understanding or agreement between us relating to it.

We may vary these Terms as set out in the clause dealing with changes to these Terms. No other variation is effective unless agreed in writing.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to another organisation.

A failure or delay by us to exercise any right under these Terms is not a waiver of that right, and no single or partial exercise of any right prevents any further exercise of it.

If any provision of these Terms is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, or if that is not possible, deemed deleted, and the remaining provisions will continue in full force.

Notices to us must be sent to hello@lionbridgepr.com. We may give you notice through your account, by email to the address associated with your account or provided when you placed an order, or by posting on the Website.

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.